Information We Collect

We collect information that helps us provide better technical SEO services and improve your experience with our platform. This includes data you provide directly and information gathered automatically during your interactions with our services.

Personal Information You Provide

• Contact details including name, email address, and phone number when you register or contact us
• Company information and website details when setting up your account
• Payment information processed securely through our payment providers
• Communications you send to our support team or through our platform
• Preferences and settings you configure within your account

Automatically Collected Data

• Website analytics and performance data from sites you connect to our platform
• Usage patterns and feature interactions within our technical SEO tools
• Device information, browser type, and IP address for security and optimization
• Log data including access times and system performance metrics

How We Use Your Information

Your information helps us deliver effective technical SEO solutions and maintain a secure, reliable platform. We use your data responsibly and only for legitimate business purposes.

• Providing technical SEO analysis, recommendations, and monitoring services
• Processing payments and managing your account subscription
• Sending important updates about your account, service changes, or security issues
• Improving our platform features based on usage patterns and feedback
• Protecting our services from fraud, abuse, and security threats
• Complying with legal obligations and responding to lawful requests

Information Sharing and Disclosure

We don't sell your personal information to third parties. We only share data when necessary to provide our services or when required by law.

Service Providers

We work with trusted third-party providers who help us deliver our services. These companies are contractually bound to protect your information and can only use it for the specific services they provide to us.

• Payment processors for secure transaction handling
• Cloud hosting providers for data storage and platform infrastructure
• Email service providers for account notifications and support communications
• Analytics services that help us understand platform performance

Legal Requirements

We may disclose information when required by law, court order, or government request. We'll notify you of such requests unless legally prohibited from doing so.

Your Privacy Rights

You have important rights regarding your personal information. We've designed our systems to make it easy for you to exercise these rights.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• End-to-end encryption for data transmission and storage
• Multi-factor authentication options for account access
• Regular security audits and vulnerability assessments
• Secure data centers with physical and digital access controls
• Employee training on data protection and privacy practices

Incident Response

In the unlikely event of a data breach, we'll notify affected users within 72 hours and provide clear information about what happened and steps we're taking to resolve the issue.

Data Retention and International Transfers

We keep your information only as long as necessary to provide services and comply with legal requirements. Our retention practices balance your privacy with operational needs.

Retention Periods

• Account information: Retained while your account is active plus 2 years
• Technical SEO data: Stored for the duration of your subscription plus 1 year
• Financial records: Kept for 7 years as required by Taiwan tax law
• Support communications: Retained for 3 years for quality assurance

International Data Transfers

Some of our service providers operate outside Taiwan. When we transfer data internationally, we ensure adequate protection through standard contractual clauses and security certifications that meet international privacy standards.

Cookies and Tracking Technology

We use cookies and similar technologies to enhance your experience and understand how our platform is used. You can control these settings through your browser preferences.

Types of Cookies We Use

• Essential cookies that enable core platform functionality
• Performance cookies that help us optimize user experience
• Authentication cookies that keep you logged in securely
• Preference cookies that remember your dashboard settings

We don't use advertising cookies or track you across other websites. Our cookies are focused solely on improving your experience with our technical SEO platform.

Updates to This Privacy Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform.

Minor updates that don't affect your rights will be posted here with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.